Refund Policy

TechVoyageHub™ — learn.techvoyagehub.in

Effective: January 2026 | Last Updated: January 2026

Our Commitment: At TechVoyageHub™, we believe in Honest EdTech. We want you to enroll with confidence, knowing that your investment is protected. This Refund Policy is designed to be clear, fair, and transparent — for both you and us.

1. How Access Works

1.1 The Two-Phase Access Model

When you enroll, your access is structured in two phases:

┌─────────────────────────────────────────────────────────────────────┐
│  ACCESS PHASES                                                      │
├─────────────────────────────────────────────────────────────────────┤
│                                                                     │
│  PHASE 1: KICKSTART PERIOD (Days 1-7)                               │
│  ✅ Access to Kickstart Content (4-5 days of introductory material) │
│  ✅ Attend any scheduled live sessions                              │
│  ✅ Community access                                                │
│  ❌ NO access to main Course content (L1/L2/L3 track)               │
│                                                                     │
│  PURPOSE: Evaluate the teaching style, quality, and fit for you     │
│                                                                     │
│  ─────────────────────────────────────────────────────────────────  │
│                                                                     │
│  PHASE 2: FULL COURSE ACCESS (Day 8 onwards)                        │
│  ✅ Full access to your enrolled Course track                       │
│  ✅ Content unlocked methodically (sequential progression)          │
│  ✅ PractaThon™ missions enabled                                    │
│  ✅ All live sessions and community features                        │
│                                                                     │
│  PURPOSE: Structured learning journey with full commitment          │
└─────────────────────────────────────────────────────────────────────┘

1.2 Why This Model?

For You: Evaluate our teaching without full commitment. Make an informed decision before diving deep.

For Us: Ensures committed learners in the cohort. Prevents "consume and refund" situations.

2. The 7-Day Refund Window

2.1 During Days 1-7

What You Can Do	What You Cannot Do
✅ Access Kickstart content	❌ Access main Course content
✅ Attend scheduled live sessions	❌ Access PractaThon™ missions
✅ Participate in community	❌ Access advanced modules
✅ Request a full refund

2.2 Refund Eligibility

You are eligible for a full refund if:

Your request is made within 7 calendar days from enrollment date
You have NOT requested early Course content access (see Section 3)

2.3 How to Request a Refund

Email us at
Subject line: "Refund Request - [Your Name]"
Include: Your registered email, Order/Transaction ID, Date of enrollment

No questions asked. No justification required.

2.4 Refund Processing

Step	Timeline
Acknowledgment	Within 24 hours
Refund Processing	Within 5-7 business days
Amount Credited	Depends on your bank (typically 5-10 business days)

Refunds are processed to the original payment method used during enrollment.

Payment gateway charges are absorbed by us and will not be deducted from your refund.

3. Early Course Access (Forfeit Refund)

3.1 What If You Want Course Content Before Day 8?

If you are confident about continuing and want immediate access to Course content, you may request Early Course Access.

3.2 How to Request

Email with Subject: "Early Course Access Request - [Your Name]" and include this statement:

"I, [Your Full Name], confirm that I want to access the full Course content before the 7-day evaluation period ends. I understand and accept that by making this request, I am forfeiting my refund eligibility. I am committed to completing this Course."

3.3 This Is Irreversible

Once you request Early Course Access:

❌ You cannot request a refund
❌ You cannot reverse this decision
✅ You get immediate full access

4. After Day 7 — No Refunds

After the 7-day evaluation period ends, refunds are NOT available.

On Day 8, your full Course content is automatically unlocked. You are considered a fully committed learner.

Why No Refunds After Day 7?

You had 7 days to evaluate the Kickstart content
You had opportunity to attend live sessions and ask questions
You chose to continue by not requesting a refund
Digital content delivery cannot be "returned"

5. Exceptional Circumstances

We may consider exceptions for:

Circumstance	Consideration
Serious Medical Emergency	Case-by-case (documentation required)
Bereavement	Case-by-case (documentation may be requested)
Technical Issues by TVH	If Platform prevented access (verified by us)
Duplicate Payment	Full refund of duplicate amount

Important: Exceptions are NOT guaranteed. Each case is reviewed individually. Our decision is final.

Email with Subject: "Refund Exception Request - [Your Name]"

6. Situations Where Refunds Are NOT Available

Any request made after Day 7 (without exceptional circumstances)
If you requested and received Early Course Access
Account sharing or credential sharing violations
Downloading or distributing Course content
If you previously received a refund for the same Course

7. Cohort Transfers (Alternative to Refund)

If circumstances change and you cannot participate in your current cohort, you may request a Cohort Transfer:

Available within the first 4 weeks of enrollment
One transfer per enrollment
Must be used within 6 months
No additional cost (same level only)

Email with Subject: "Cohort Transfer Request - [Your Name]"

8. Summary Table

Scenario	Refund?	Action
Within 7 days, Kickstart only	✅ Yes	Email
Within 7 days, requested Early Access	❌ No	You forfeited eligibility
After 7 days, normal circumstances	❌ No	Consider cohort transfer
After 7 days, medical emergency	🟡 Maybe	Email with documentation
Duplicate payment	✅ Yes	Email with both receipts
Course cancelled by TVH	✅ Yes	Automatic or upon request

9. Quick Reference

┌─────────────────────────────────────────────────────────────────────┐
│  REFUND POLICY — QUICK REFERENCE                                    │
├─────────────────────────────────────────────────────────────────────┤
│                                                                     │
│  DAYS 1-7: EVALUATION PERIOD                                        │
│  ├── Access: Kickstart content only                                 │
│  ├── Refund: ✅ Available (no questions asked)                      │
│  └── Early Access: Request = forfeit refund                         │
│                                                                     │
│  DAY 8+: FULL COMMITMENT                                            │
│  ├── Access: Full Course (sequential unlock)                        │
│  ├── Refund: ❌ Not available                                       │
│  └── Exceptions: Medical/bereavement (not guaranteed)               │
│                                                                     │
│  ALTERNATIVE: Cohort transfer (within 4 weeks, once per enrollment) │
└─────────────────────────────────────────────────────────────────────┘

10. Contact for Refunds

Primary Contact: (Response: Within 24 hours)
Alternative: (Response: Within 48 hours)

Our Promise: We designed this policy to be fair to everyone. You get 7 days to evaluate without risk. We get committed learners who want to succeed. Everyone benefits from a focused learning environment.

TechVoyageHub™ — Honest EdTech. Real Transformation.
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